VAPEPENstore™ is proud of the partnership growth it has exercised with manufacturers and distributors who strive to provide reliable high quality products consistently.

VAPEPENstore™ also prides itself in ensuring all of its clients are satisfied and pleased with their purchases.

Prior to shipping, items sold are internally inspected by staff to ensure integrity and functionality.

RETURNS & REPLACEMENTS

In the rare instance that an item sold fails to meet the expectations of our clients, items may be returned for due replacement or refund as long as they are found in the same condition as they were sold.

REPLACEMENTS

If a customer would like to replace a recently purchased item, VAPEPENstore™ will do a one for one replacement of any item that is subject to manufacturing defects or if a faulty item is overlooked by our internal pre-shipment inspection process.

Customers who would like to have an item replaced, simply need to reply to their original order confirmation email, in a way that includes their Order Number, to begin the replacement process.

Pictures and videos to illustrate all / any issues with serviced orders, will be required prior to a replacement being issued.

If upon review of visuals a replacement is confirmed as due; VAPEPENstore™ will issue due replacement within 15 days of confirmation.

RETURNS FOR REFUND

If a customer would like to return a recently purchased item for a refund, VAPEPENstore™ provides a return for refund process on domestic orders only.

Customers who would like to return and item for a refund, simply need to reply to their original order confirmation email, in a way that includes their Order Number, to begin the return for refund process.

Keep in mind, returned items must be found in the same condition as they were sold. 

Once a returned item is received, VAPEPENstore™ staff will inspect and assess the item’s condition as part of the return for refund process.  If the returned item is accepted, a confirmation will be issued (typically by email).  After this, we will commit to issue a refund payment within 15 days.

All refunds will be issued in the currency they were purchased unless otherwise noted or as agreed with each buyer on a case by case basis.  We are here to help.

No refunds will be issued on any item that has been used or damaged.

If a buyer returns an item that is missing any of its original accessories or if any of these are damaged or tarnished,  VAPEPENstore™ will NOT consider the return acceptable for a refund. 

When / if this happens, a refund will NOT be issued and the cost of shipping the unacceptable item back, will be the buyers responsibility. 

In such instance, VAPEPENstore™ will rely on USPS Priority Mail shipping when sending back an UNACCEPTABLE RETURN. 

An additional $25.00 service fee will be added to UNACCEPTABLE RETURNS to account for VAPEPENstore™ staff processing and handling time.

All UNACCEPTABLE RETURNS costs and fees will need to be cleared prior to any return.

VAPEPENstore™ is not responsible for items lost by mailing services during any stage of the RETURN & REPLACEMENT processes.

All returns will be void and null upon 14 calendar-days after items arrive to the customer per corresponding tracking number information.

Unfortunately VAPEPENstore™ DOES NOT provide return services on International Orders.

If you have any questions regarding our Return Policy please contact us.